Shipping & Returns FAQ
How long dispatch takes, what shipping costs, how to pay, and what to do if you need a return — everything you might want to know before and after ordering.
Dispatch times
- In-stock (fast-ship) items: dispatched within 3–5 business days after your online payment is complete (or, for LINE/Email orders, after we have confirmed the order with you). Weekends and public holidays excluded.
- Made-to-order and custom bracelets: we start once you have confirmed the bead layout and quote. Production takes about 7–14 business days, and we ship as soon as it is done.
- Long holidays, sales periods or courier congestion can cause delays. If that happens, we will email you.
Bracelet sizing before shipment
We can downsize your bracelet free of charge before shipment to fit your wrist. Any beads removed will be included with your order. For a larger size or other adjustments, please contact us first.
Delivery options and shipping fees
| Delivery option | Fee | Free shipping |
|---|---|---|
| 7-ELEVEN store pickup | NT$ 60 | Orders of NT$ 1,500 or more |
| Home delivery (T-CAT / Black Cat) | NT$ 100 | Orders of NT$ 2,000 or more |
- Shipping fees and free-shipping offers are calculated at checkout.
- Available delivery areas and pickup stores are shown at checkout. We do not ship overseas yet.
Payment
- Online payment: processed by PAYUNi, a third-party payment provider, by credit card, ATM virtual account or convenience-store payment code. The options shown on the PAYUNi payment page are the ones currently available.
- LINE/Email orders: after ordering, send us your order number; we confirm the details and then ship.
Scam warning: pay using the method selected for your order: on the PAYUNi payment page or as instructed in our payment email. For orders confirmed via LINE or email, our bank details are only given by our official LINE account or support email after we confirm your order. Only orders placed with pay-on-collection are paid at store pickup. We will never call or text you to ask for a transfer, or ask you to operate an ATM to "cancel installments" or "verify your account". If you get a suspicious call, hang up and email [email protected] to check with us.
Packaging
Your items will be packed securely for delivery. Please contact us before ordering to confirm any gift-packaging requests.
Returns
- In-stock items have a 7-day cooling-off period starting the day after receipt. You may cancel within that period by returning the goods or giving written notice, without giving a reason. Please take care of the item and return its accessories and packaging with it; necessary inspection does not remove your statutory cancellation right.
- Goods custom-made to your requirements are excluded from the 7-day cooling-off period where this exclusion was disclosed before purchase. Rights concerning defects or goods that do not match the order remain unaffected.
- If an item is defective, damaged or does not match your order, please email [email protected] promptly. Photos or video, if available, can help us assess the issue. We will arrange a replacement or refund after checking it and cover return and replacement shipping where we are responsible. We do not automatically reject a claim because seven days have passed or no unboxing recording is available.
- Patterns, internal fractures, inclusions and colour variations can be natural features; defects are assessed against the product description and the item's actual condition (see "Veils, Fractures and Inclusions in Natural Crystals").
- Email us for the return address and instructions, and include your order number to help us identify the parcel. This contact process does not restrict your statutory right to cancel by returning the goods or giving written notice.
Refunds
- We normally process refunds within 3–7 business days after inspection. For statutory cancellation of a distance purchase, payment will be returned no later than 15 days starting the day after we receive the returned goods; inspection does not extend that deadline. Card payments are refunded to the card; ATM virtual-account and convenience-store code payments by bank transfer; other methods follow the applicable process.
- Any store credit used is returned as store credit.
- We only ask for your bank account details when a refund needs to be made by bank transfer.
Full terms: Shipping, packaging and returns.